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The latest editions of the Service User Guide and Rules to the Direct Debit scheme are now available online from the Bacs website to download.
In July 2009 we posted a blog about the changes to the Service User Guide and Rules. The biggest change to the guide is an amendment to the Direct Debit Guarantee that is displayed to anyone setting up a Direct Debit. This may also include any correspondence regarding their Direct Debit such as the Advance Notification Letter or Confirmation Letter.