The Royal Marsden Cancer Campaign

The Royal Marsden uses cutting-edge techniques to treat cancer and does everything it can to help improve their patients’ survival rates – whether it’s new drug therapies and better equipment or facilities.

“We had been thinking for some time about organising direct debits and early last year we decided to test out both direct debits and telemarketing. The test involved using two agencies and we had great results from both. Our problem was trying to get Paperless Direct Debit sorted with the bank, we realised we needed expert advice and turned to Rapidata for help” says Isabella Douglas, Marketing & Communications Manager at Royal Marsden Cancer Campaign.

“Rapidata were able to sort out Paperless Direct Debit for us very quickly by liaising with the bank and with our finance department. They helped us ‘join up the dots’ by integrating the data side with our various financial systems and Raisers Edge. From our point of view Rapidata pulled all the strands together to get things right at the back end. We are planning, with their support, to re-run our telephone campaign this September. I think it is fair to say we underestimated the amount of time and effort required to get set up with paperless direct debit so Rapidata’s help was invaluable. “We are really happy with the service they continue to provide.”