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Have your say on the future of cheques

A call to all Institute of Fundraising fundraisers

Rapidata is working with the Institute of Fundraising to explore the issues and challenges facing charities in their fundraising and receipt of donations by cheque.

In 2011 the Institute of Fundraising campaigned successfully to stop the abolition of the cheque in 2018. Even so, use of the cheque as a payment mechanism is in natural decline. In the UK, 11 million cheques were used each day in 1990 compared to just 3.5 million a day in 2009; and usage continues to fall, currently by 10% per year. It’s important we acknowledge this natural decline and that consequently cheques are unlikely to remain a viable payment mechanism for ever.

The Institute of Fundraising has today asked for all its members to complete a short survey. Your responses will be kept anonymous.

It is important that fundraisers give an account of their experiences and take a few minutes out to complete this survey. The aim is to report the findings to the Payments Council and relevant Government Departments to ensure that charities and their needs are recognised in the management of the cheque going forward, and in the development of future giving methods.

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Rapidata donates to Marie Curie Cancer Care

As part of the Bacs Big Break campaign 2012, Rapidata was very happy as a Bacs bureau to support and make a donation to Marie Curie Cancer Care.

Rapidata has made a donation of £1,158.05 to Marie Curie Cancer Care which provides end of life care to terminally ill patients in their own homes, or in one of their nine hospices.

‘Rapidata has always been very active in supporting charities and when we were approached by Bacs to be a part of the Big Break campaign we were delighted and more than happy to help.’

Scott Gray, Managing Director

 

More information on the campaign and Rapidata’s involvement can be read by clicking here

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Rapidata joins with IoF on cheque debate

Cross-sector collaboration seeks to safeguard donation levels and examines the viability of cheques for the future

In a joint venture the Institute of Fundraising and Rapidata Services Plc have embarked on a programme that brings together the charity and payments sectors to explore what can be done to preserve and build donation levels in light of: charities’ heavy reliance on cheques in fundraising; the future of the cheque as a payment mechanism; and the need to investigate viable payment alternatives that will meet the needs of charities in future years.

The three-step programme named Cheques: Where Now? will channel expert views, research both sector and consumer audiences on cheque usage and attitudes, and report with recommendations to the charity sector, payment industry and Government.

On the 31st January 2012 the IoF and Rapidata, a Bacs approved bureau and a specialist in processing charity donations, co-hosted the programme’s first panel meeting of experts from across charities, charity sector umbrella bodies and the payments industry.  Discussions included the current heavy reliance on cheques in fundraising, barriers to change, trends in cheque usage, existing and potential alternative payment mechanisms, and an apparent lack of awareness and education around the issue within the charity and banking sectors.

The Payments Council, which sits on the programme’s expert panel, is very supportive of this project and is fully committed to continue working closely with the charity sector.

Following the high profile and successful Save Our Cheque campaign, driven by the IoF during 2011, the Payments Council withdrew its scheduled deadline for the abolition of cheques in 2018.

The announcement was greeted with great relief across the charity sector,” says Louise Richards, Director of Policy and Campaigns at the Institute of Fundraising. “We have been assured cheques will continue as long as there is a need for them but there is also a sense of uncertainty as to what is to come and so we cannot afford to rest on our laurels.

Our research shows that many charities are heavily reliant on cheques in their fundraising, with some stating 75% – 90% of their total income is received in this way.  We aim to ensure that charities and their needs are recognised in the management of the cheque going forward and in the development of future giving methods.

Scott Gray, Managing Director of Rapidata Services Plc says, “11million cheques were used each day in 1990 compared to just 3.5million per day in 2009.  Cheque usage continues to fall, most recently by 10% per year.  It’s important we acknowledge this natural decline and that consequently cheques are unlikely to remain a viable payment mechanism for ever. Charities cannot afford to be complacent in their fundraising strategies for the future. As a sector, we need to be prepared for change and have a voice in how this takes shape.

Cheques: Where Now? key objectives:

  • To ensure the cheque remains a viable donation payment option for as long as possible
  • To determine how the charity sector can prepare for the eventual demise of the cheque as a donation/payment method
  • To explore viable existing and new alternative payment mechanisms and how these can be developed with fundraising in mind
  • To build awareness and motivate charities in the need to be proactive in their move away from reliance on cheques, and how to act on this
  • To explore how charities may engage with their donors/audiences on this issue.

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Payments Council – ensure your systems are up to date

Payments Council takes action to support businesses and charities who accept Direct Debits or make Direct Credit payments

Last month Payments Council contacted more than 50,000 UK businesses and charities to notify them, that from 1st January 2012, they need to make sure whatever system they use to check a new customer’s sort code is correct and is updated at least monthly, preferably weekly.  By doing this they will be best protecting their business or charity from the risk of an automated payment failing.

This important change has come about because new sort codes are being issued far more frequently as more new financial institutions and products emerge. Out-of-date sort code reference information could result in a new customer’s sort code being wrongly rejected, leading to customer complaints and potentially lost business or donations.

Businesses and charities usually check sort codes using a reference information database, which is likely to be updated in downloads from the organisation’s payment solutions supplier. Customers, supporters or suppliers provide their bank account number and six digit sort code if they want to pay by Direct Debit or be paid by Bacs Direct Credit.

Hilary Plattern, Director of Strategy, Payments Council says:
Whether you are a satellite TV supplier or a small charity, if you accept automated payments from customers it is critical that the system you use to check a new customer’s sort code is correct and is kept bang up-to-date. If it isn’t and a sort code is wrongly rejected, a customer’s patience can be tested and their business can quickly be lost.  This is why we are trying to make contact with every business and charity who could be impacted.

Anyone wanting to find out more can contact their bank, commercial provider or alternatively VocaLink if they purchase the Industry Sort Code Directory direct from them.

The Payments Council is also reminding businesses and charities that front-line staff in call centres and their websites all need access to, and need to be using, up-to-date sort code reference data.

As part of this change Bacs Payment Scheme Rules will require businesses and charities – that are payment originators – to ensure that their Bacstel-IP related software and other payments-related databases and applications are up-dated with fresh sort code data at least monthly.  Previously the requirement was at least quarterly.

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Change of Address & Telephone Number

Today, Friday 18th marks the last day at our Three Bridges office. After this date, our new address and telephone number will be:

Rapidata Services PLC

2nd Floor

Innovis House

108 High Street

Crawley

RH10 1BD

Telephone: 01293 601111

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We’re moving!

 

02/11/2011 UPDATE TO BLOG POST: Date of move now re-scheduled for 18th November 2011

After more than ten years at Three Bridges, we are now moving on to bigger premises in the heart of Crawley, West Sussex!

The move will provide us with the space we need to expand and build on the fantastic team we have at Rapidata while improving our services for our clients. We will be able to build on new services, host client training and meetings and upgrade our Internet data links for greater efficiency and security.

ADVANCE WARNING – We will be moving at close of play on Friday 11th November with everyone sitting in their new desks first thing the following Monday morning. We have an experienced team managing the move and have a robust business continuity plans in place, just in case the move should not go according to plan. We hope that all our clients will not notice any significant changes in service levels during this time although our email and FTP servers will be unavailable during Saturday and Sunday (12th – 13th November).

An email will be sent shortly to all our client informing them of a change in address and another blog posted nearer the time.

Should you feel that this is an ideal time to get in touch to arrange a meeting in Crawley late November / December, please contact your Account Manager who will be more than happy to arrange this or alternatively please feel free to pop in at anytime should you be passing and would like to meet with any of the team.

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Rapidata strengthens senior team for not-for-profit services

Two new roles created to develop and grow specialist services

LONDON (14th October 2011), Rapidata Services Plc, the payments processing agency for the not-for-profit sector, is continuing its growth with two new key posts. Firstly, heavy-weight digital fundraising specialist Amy McGeever, has accepted a newly created senior role.  As digital account director, she is tasked with managing and developing Rapidata’s online business that already includes eDirectDebit, customisable web donation pages, online events management and the Mobile Fundraising App.

McGeever’s impressive career to date includes her role as digital fundraising manager for the NSPCC, where she managed email marketing, web analytics and the seasonal microsite NSPCC Wishes.  She has worked both client side and agency side, including a term as interim digital client services director at leading London marketing agency Kitcatt Nohr Alexander Shaw (now Kitcatt Nohr Digitas).  Most recently, McGeever owned and led Mesh Strategies, a specialist digital marketing and fundraising consultancy, launched in 2007 after she relocated to the UK from New York.  She closed the business in 2010 to take full time maternity leave and now joins Rapidata as she returns to work. At Rapidata she will be responsible for managing and growing Rapidata’s digital service business as well as helping the company’s existing clients to maximise their service implementation and achieve ever better campaign results. She will report directly to managing director, Scott Gray.

“Amy McGeever is passionate about helping charities get to grips with new technologies for positive impact in their fundraising and communications; whether that’s a charity just starting out online or an accomplished practitioner that needs assistance in pushing the boundaries of integrated or cloud fundraising. Couple that passion with her extensive experience and a real hands-on understanding of charities’ fundraising needs and she will be an asset to Rapidata and our clients,” says Scott Gray, Rapidata’s managing director.

Rapidata has also appointed Amy Oberholzer as account manager.  Amy joins Rapidata from Future Fundraising where she was Retention Development Manager for four and half years.  She was responsible for the growth of the Retention Department, project managing new partnerships with not-for-profit organisations, consultancies and service providers.  Her work highlighted the complexities of Direct Debit donations collections, data processing and attrition reporting, helping clients to improve the effectiveness of their processes and regular giving strategies.

Scott says, “Amy Oberholzer has a deep understanding of regular giving and supporter care.  She appreciates the intricacies of Direct Debit data and how optimising your processing can have major impact on your fundraising income, the effects on your donor relationships, and subsequent loyalty and attrition rates.  Amy is a valuable addition to our team and I’m chuffed to welcome her to Rapidata.”

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Goodbye Alex

After 4 ½ years as Digital Development Manager at Rapidata, Alex is moving on to Save the Children from today. It is very sad to see her go but everyone at Rapidata wishes her all the best in her new job.

During Alex’s time at Rapidata she worked very closely with all our clients, in particular all those charities that use our online fundraising services. Alex not only helped to improve the service for our clients but was also hands on in helping charities maximise their online fundraising Income.

We will see Alex again at all the various sector conferences and wish her every success in her new role – Save the Children is very lucky.

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January 2012 – New change to the Service User Guide & Rules

Bacs has recently sent out a notice informing all Service Users of a change in the Service User’s Guide and Rules to the Direct Debit Scheme. This change takes effect from the 1 January 2012.

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Institute of Fundraising Convention 2011 – Prize Draw winner is…..

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