Our Christmas Opening Hours – Any questions, please contact us

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Christmas Opening Hours and Direct Debit Processing over the Festive Period

As Christmas creeps closer we wanted to make you aware of our office opening hours and Direct Debit processing file submission deadlines over the festive period.

Rapidata will be contactable over Christmas and New Year on the following days and times:

19th – 22nd December  – 9am – 5.30pm (Normal business hours)
23rd December – 9am – 4pm
26th December (Mon) – CLOSED
27th December (Tues) – CLOSED
28th – 30th December (Wed – Fri) – 10am – 4pm
2nd January (Mon) – CLOSED
3rd January (Tues) – Normal business hours’ resume

It’s important to remember the three bank holidays in December and January and ensure you take these into account when sending files to our Data Admin Team to avoid any issues. The team have put together their recommended deadlines but the sooner the files are with us the better!

Rapidata’s Direct Debit file submission deadlines for January 2017 collections are as follows:

  • 8th December (Thursday): Deadline for Direct Debit files for collection on the 1st (3rd) of January where Rapidata send your Advance Notice letters
  • 15th December (Thursday): Deadline for Direct Debit files for collection on the 1st (3rd) of January where Rapidata DO NOT send your Advance Notice letters
  • 22nd December (Thursday): Deadline for all ‘Direct’ clients to send us Bacs Direct Debit or Direct Credit files, for collection on the 1st (3rd) of January

To download the 2017 Bacs Processing Calendar click here

Should you have any questions about your Direct Debit processing over the Christmas period, please do not hesitate to contact your Account Manager or the Data Admin Team by phoning 01293 601147 or by emailing data@rapidata.co.uk

For any technical queries relating to your Rapidata online payment or online fundraising services, please contact our Support Team by phoning 01293 601110 or by emailing support@rapidata.co.uk

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