Years of expertise, shared with you



What’s the benefit of AUDDIS?

Can any organisation apply to use AUDDIS?

Does AUDDIS affect the rules governing advance notice?

Must existing service users convert all their current DDIs to AUDDIS?

What difference does AUDDIS make?

What is AUDDIS?

AUDDIS makes administration more efficient for all parties. Banks and service users benefit from reduced paper-handling; customers enjoy a better quality service through fewer manual keying errors. Service users who wish to use the Paperless Direct Debit service must become AUDDIS compliant first.

Yes. AUDDIS is primarily aimed at service users collecting high volumes of low value payments, but any collecting organisation can apply to use the service. With effect from 1 January 2008 all new service users that submit direct to Bacs must use AUDDIS. Acceptance is controlled by the banking industry, with potential service users being vetted for compliance to service standards. Once their bank is satisfied that they meet the criteria required to join, they will be accepted.

No. The rules covering advance notice to customers before collection of a first payment – or variations to amount, date or frequency – are unchanged. The default period in the absence of any other agreement is a minimum of 10 working days plus postal time.

If a service user is unable to convert all current DDIs then they can just convert some DDIs to the service. However, separate service user numbers (SUNs) must be used for AUDDIS and non- AUDDIS DDIs.

Since it’s automated, AUDDIS lets banks and service users process Direct Debit Instructions more effectively by reducing paperwork and the possibility of human error. So it provides you with a more efficient overall service. Also it allows some banks to highlight the first and last payments on customers’ account statements.

AUDDIS stands for ‘Automated Direct Debit Instruction Service’.

AUDDIS enables organisations to setup new Direct Debit Instructions (DDI) at their customers’ bank electronically instead of in paper format.

…Thank you for your support over the last 24 hours or so. It’s obviously been quite difficult not knowing whether we could submit or not and sometimes these things can be very bureaucratic to sort out. So thanks for responding quickly and efficiently to ensure the file went off today. It’s very much appreciated.

Andrew Gray, director of finance, Premier Christian Media Trust