By optimising the payment process, we help hundreds of charities and businesses receive their regular payments, donations, lottery payments and subscriptions – quickly and accurately.
With our Direct Debit Managed Service, we make Bacs submissions for you, ensuring your payments are credited to your bank account straight away, freeing up in-house resource and removing your admin burden.
There’s no additional software, hardware or training costs, however much your business grows - and because we manage the processing from start to finish, there's less risk to your collections.
We want to make sure that our clients receive their payments quickly, efficiently and without any delays, so we optimise the Direct Debit process by:
✔ Increasing speed of first Direct Debit collection
✔ Processing on any day
✔ Immediate bank validation checks
✔ Re-presenting unpaid Direct Debits
We are always looking for ways to minimise your cancellation rates, including our regular research reports which give additional insight in how to reduce Direct Debit cancellations. Some examples of how we help reduce failures include:
✔ Proactive Bacs error handling
✔ Data integrity checks
✔ Speedy collection of first Direct Debit
✔ Monitoring and reporting on cancellation or unpaid reason codes
Making sure your payments are safeguarded and secure is vital. Our 20 years' experience and our investment in infrastructure and technology, gives you total peace of mind that your payments are in safe hands.
✔ Secure databases and multiple UK servers
✔ Bacs approved bureau with highest inspection rating
✔ A Bacs affiliate working with Bacs on changes to the Direct Debit scheme
✔ Accredited in ISO27001 Information Security, ISO9001 Quality Management and ISO22301 Business Continuity.
It's your data and your money, so ensuring your payers are engaged with your brand is crucial to maintaining that relationship.
✔ Your name appears on the bank statement, so payers know where their money has gone.
✔ Free access to the online portal, Connect, for direct access to payer behaviour and activity.
✔ All funds are deposited straight into your bank account, not via a third party.
We can improve your efficiency and streamline your processes by integrating Direct Debit payments with your CRM:
✔ Customised and bespoke reports and exports for easy reconciliation
✔ API for a two-way data flow
✔ Full database integrations
We have a passion for payments and are committed to helping you make the most from your Direct Debits. This includes:
✔ Every client receives a dedicated Account Manager
✔ Working with you and your bank on approvals or submission queries
✔ Whether moving from inhouse processing or from another bureau, we can help you from start to finish.
✔ Setting up Advanced Notice Letters, Cancellation emails and other Trigger Communications
✔ Liaising directly with other agencies to speed up collections and removing any extra admin work.
You set the date of the collection and therefore the date cleared funds will be deposited into your account. These regular payments mean you can forecast and manage cash flow more accurately.
Direct Debits are easy and convenient for your payers, helping to build their trust and reducing the risk of them moving to another organisation.
You control the payment dates, amounts and frequency of payments. Any changes are controlled by you so you won’t be held up waiting for your payer to contact their bank.
Data transactions are processed according to the highest security specifications, and online services provide additional security and accuracy for you and your payers.
Direct Debits are cheaper to process than cheques or other payment methods.
You won’t spend time reconciling payments or chasing late payers, so your admin burden and workload is reduced.
Direct Debit enables you to collect variable amounts on regular or irregular dates.
Direct Debit is the United Kingdom’s preferred method for making regular payments.