Reducing Direct Debit Indemnity Claims
You may have received an email from Bacs this week highlighting best practice and guidance for reducing Direct Debit Indemnity Claims (DDIC). If you didn’t receive this, we thought this was a great quick reference guide to help with those DDIC’s. Below we have detailed the key points:
To reduce instances of Indemnity Claims, Service Users should ensure that you:
- collect Automated Direct Debit Amendment and Cancellation Service (ADDACS) advices and update your database as soon as the advice is available
- collect the amount due on the due date in line with the advance notice provided
- act on requests received from your customers to cancel their Direct Debit Instructions (DDI) in a timely manner
- never reinstate a previously cancelled DDI without a payer’s prior authority
More information on Direct Debit Indemnity Claims can be found in the Service User’s Guide and Rules to the Direct Debit Scheme.
Rapidata has has an automated feed ensuring all ADDACS advices are updated daily and provide all Clients with a detailed Indemnity report on those rare occasions you receive one.
If you are experiencing high levels of Indemnity Claims or have any questions, please contact us to see how we can help.