Years of expertise, shared with you

 

What payment merchants can I use?

How do I sign up to a payment merchant?

Can Rapidata process the Gift Aid claims?

What is PCI compliance?

What is a chargeback?

Which cards can I accept?

Can I use credit cards with eDirectDebit for a better user experience?

Rapidata’s tools allow us to collect and store the Gift Aid declaration as per HMRC’s regulations on your behalf; however we do not process the claim.

The declarations belong to your organisation which allows you greater flexibility and control in terms of which claims are processed.

It also gives you a more transparent audit process if you are audited. As a result, we can offer clients a more competitive transaction rate as we are not collecting fees based on the gift aid potential of a donation.

The Payment Card Industry (PCI) Data Security Standard was created by major credit card companies to set high technical standards to safeguard customer information.

Visa, MasterCard, American Express, and other card associations mandate that merchants and service providers meet certain standards of security when they store, process and transmit cardholder data.

pci-dss-compliant-logo

A chargeback is the return of funds to a cardholder, initiated by the cardholder’s issuing bank. Specifically, it is the reversal of a transaction on the cardholder’s credit or debit card.

We can process the following cards Visa, Visa Delta, Maestro/Switch, MasterCard, American Express, Diners, Discover and Solo.

But make sure you check which cards the payment merchant can accept.

eDirectDebit and our online fundraising service via Artez, are two separate tools. We recommend creating separate buttons for each or even separate pages on your website, so visitors are directed to the right area.

Monthly or regular donors generally need to receive different messages from the charity, by creating two separate areas you can target your communications more effectively to suit your supporter’s needs.

For example, you could have an area dedicated to regular giving that explains how gifts are used and recognised - and likewise for single gifts. Each area would contain the URL that directs your donors to the appropriate tool (i.e. eDirectDebit or Online Fundraising).

This allows supporters to make an easier decision about how they would like to help your organisation, before beginning the payment process. By having them as clear, separate areas, there should also be a fewer drop outs and aborted transactions.

“…Rapidata’s solution helped us to achieve a significant increase in new signups and income in just a few short months”

Hannah-Polly Williams, Head of Donor Development, London’s Air Ambulance