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Customer Satisfaction

We are always looking to improve our service to our clients and by introducing our online ticket system, this has enabled us to easily track responses and ask for feedback. It is vital to us that we get our client feedback, so we continue to drive the quality of service we are renowned for.

Also, Stats wise:

99.6%

Last month
Client Satisfaction (Feb'17)

90.3%

Last month
Proportion of solved tickets that were solved in a single touch (Feb'17)

“The support was quick and accurate – I cannot fault it.”

Paul (April 2016)

“Thank you for the quick reply and explanation of what I needed to do.”

Treso (April 2016)

“First class and incredibly helpful.”

Graham (April 2016)

“Very helpful and knowledgeable.”

Irene (April 2016)

“Always so prompt in getting back to me. Very happy with the service provided.”

Kirsty (April 2016)

“Superb service….always very happy to help, prompt to reply, and was exceptionally proficient and professional.”

Bill (Feb'17)