Call us on 01293 601111 or email us at info@rapidata.co.uk

IoF Supporter Care Conference

The right time to engage donors to reduce attrition

Scott Gray,  Managing Director at Rapidata speaks at the Institute of Fundraising Supporter CRM conference about the benefit in using ‘Trigger Communications’ to reduce attrition.

In the presentation, Scott provides a case study on how an old fashion communication method engaged with supporters and connected with them emotionally with a simple ‘Thank you’ to reduce cancellation rates. He also shares how charities can map out the supporter journey to build loyalty, increase donations and reduce attrition.

http://www.institute-of-fundraising.org.uk/events-and-training/iofevents/conferences/crm-and-the-supporter-journey-conference/

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Be the first to see the Facebook fundraising app in Scotland

Rapidata is delighted to be exhibiting and supporting the Institute of Fundraising Scotland conference again this year.

As a regular to the conference and with so many clients in Scotland using our Direct Debit and Online Fundraising services we really do enjoy chatting about new campaigns, hearing some of the fundraising challenges you face and if there is anything Rapidata can help with?

The IoF Scotland conference is taking place 23rd October to 24th October at The Westerwood Hotel, near Glasgow. This is a new venue for the conference, so delegates and exhibitors alike will all be in the same positon – wondering where to go! This is also the first conference where we will be able to demonstrate our new Friendship Powered Fundraising app for Facebook that launches a week before the conference.

We are exhibiting on STAND 11, so please do pop by to learn more about our Facebook app and to chat about:

  • Regular giving
  • Online fundraising
  • Support care and our Trigger Communication service
  • Event fundraising
  • Mobile Fundraising
  • Direct Debits

We look forward to seeing you there.

#iofscotland

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Have your say on the future of cheques

A call to all Institute of Fundraising fundraisers

Rapidata is working with the Institute of Fundraising to explore the issues and challenges facing charities in their fundraising and receipt of donations by cheque.

In 2011 the Institute of Fundraising campaigned successfully to stop the abolition of the cheque in 2018. Even so, use of the cheque as a payment mechanism is in natural decline. In the UK, 11 million cheques were used each day in 1990 compared to just 3.5 million a day in 2009; and usage continues to fall, currently by 10% per year. It’s important we acknowledge this natural decline and that consequently cheques are unlikely to remain a viable payment mechanism for ever.

The Institute of Fundraising has today asked for all its members to complete a short survey. Your responses will be kept anonymous.

It is important that fundraisers give an account of their experiences and take a few minutes out to complete this survey. The aim is to report the findings to the Payments Council and relevant Government Departments to ensure that charities and their needs are recognised in the management of the cheque going forward, and in the development of future giving methods.

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Rapidata joins with IoF on cheque debate

Cross-sector collaboration seeks to safeguard donation levels and examines the viability of cheques for the future

In a joint venture the Institute of Fundraising and Rapidata Services Plc have embarked on a programme that brings together the charity and payments sectors to explore what can be done to preserve and build donation levels in light of: charities’ heavy reliance on cheques in fundraising; the future of the cheque as a payment mechanism; and the need to investigate viable payment alternatives that will meet the needs of charities in future years.

The three-step programme named Cheques: Where Now? will channel expert views, research both sector and consumer audiences on cheque usage and attitudes, and report with recommendations to the charity sector, payment industry and Government.

On the 31st January 2012 the IoF and Rapidata, a Bacs approved bureau and a specialist in processing charity donations, co-hosted the programme’s first panel meeting of experts from across charities, charity sector umbrella bodies and the payments industry.  Discussions included the current heavy reliance on cheques in fundraising, barriers to change, trends in cheque usage, existing and potential alternative payment mechanisms, and an apparent lack of awareness and education around the issue within the charity and banking sectors.

The Payments Council, which sits on the programme’s expert panel, is very supportive of this project and is fully committed to continue working closely with the charity sector.

Following the high profile and successful Save Our Cheque campaign, driven by the IoF during 2011, the Payments Council withdrew its scheduled deadline for the abolition of cheques in 2018.

The announcement was greeted with great relief across the charity sector,” says Louise Richards, Director of Policy and Campaigns at the Institute of Fundraising. “We have been assured cheques will continue as long as there is a need for them but there is also a sense of uncertainty as to what is to come and so we cannot afford to rest on our laurels.

Our research shows that many charities are heavily reliant on cheques in their fundraising, with some stating 75% – 90% of their total income is received in this way.  We aim to ensure that charities and their needs are recognised in the management of the cheque going forward and in the development of future giving methods.

Scott Gray, Managing Director of Rapidata Services Plc says, “11million cheques were used each day in 1990 compared to just 3.5million per day in 2009.  Cheque usage continues to fall, most recently by 10% per year.  It’s important we acknowledge this natural decline and that consequently cheques are unlikely to remain a viable payment mechanism for ever. Charities cannot afford to be complacent in their fundraising strategies for the future. As a sector, we need to be prepared for change and have a voice in how this takes shape.

Cheques: Where Now? key objectives:

  • To ensure the cheque remains a viable donation payment option for as long as possible
  • To determine how the charity sector can prepare for the eventual demise of the cheque as a donation/payment method
  • To explore viable existing and new alternative payment mechanisms and how these can be developed with fundraising in mind
  • To build awareness and motivate charities in the need to be proactive in their move away from reliance on cheques, and how to act on this
  • To explore how charities may engage with their donors/audiences on this issue.

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Institute of Fundraising National Convention 2011

…It’s all about you!

That’s the tag line for this year’s Institute of Fundraising National Convention 2011 taking place at the start of July.

Rapidata is pleased to be exhibiting and supporting the Convention for our eighth year. With the release of our third annual Charity Direct Debit Tracking Report and our recent iPhone and Android fundraising App, there are lots of new developments to come and see us about! As a Bacs Approved Bureau, we will of course also be on hand to help answer any Direct Debit, Auddis, Unpaid or Paperless Direct Debit questions you may have.

We are also pleased to be one of the few exhibitors signed up to the Institute of Fundraising early bird reward scheme, giving someone the lucky chance to win tea for two at the Ritz!

We will be on STAND 27, so please come and have a chat over a coffee, so we can all share and learn what the latest developments and requirements in fundraising are. If you would like to arrange a one to one meeting during the three days, please drop us a line info@rapidata.co.uk or call us on 01293 524066 and we will schedule it in.

For more information about the Convention, please click on the link below:

http://www.nationalconvention.org.uk/

We look forward to seeing you there.

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