Say hello to
An Innovative new service that gives your payers greater flexibility over their Direct Debits
Say hello to
An Innovative new service that gives your payers greater flexibility over their Direct Debits
Control my Payment is an innovative new service that puts payers in control of their money, offering them more flexibility over their Direct Debits.
It gives organisations a platform to enable their payers to view and manage their regular payments, offering a suite of payment options and additional key messaging and promotions. A platform that can help increase engagement, build loyalty and ultimately reduce cancellations.
Everyone is different. We all want to manage our payments in a way that fits with our lifestyle.
In fact, our research found that 1 in 4 people would prefer to vary the day on which their Direct Debits are paid. And in our recent poll, of those who make regular payments to charities, 43% said they’d like the option to adjust the amount paid each month, according to how much they feel they can afford.
That’s why we’ve developed Control my Payment. To give payers control and flexibility over what and when they give.
Control my Payment offers a number of easy ‘bolt-ons’, to help increase Direct Debit payments, build engagement and reduce attrition.
Where a payer may ask to cancel their monthly Direct Debit, you can now offer them alternative options, such as skip a payment for a month, arrange a payment holiday or reduce or increase the amount they pay. Options that may enable your payer to reconsider their cancellation.
Recent research has shown there is a need for greater choice and flexibility over regular payments.
Results show that Direct Debit payers would like more control over their payments, with the majority (74%) saying they feel it important that people should be able to fully control their Direct Debit outgoings each month.1
Also, by enabling supporters to take greater control their Direct Debits, how much they pay and when, gives them a flexible approach that fits in with their lifestyle and financial circumstances.
1. OnePoll Survey 2018 – Rapidata↩
