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Customer Satisfaction

We are always looking to improve our service to our clients and by introducing our online ticket system, this has enabled us to easily track responses and ask for feedback. It is vital to us that we get our client feedback, so we continue to drive the quality of service we are renowned for.

Also, Stats wise:

100%

Last month
Client Satisfaction (March 2018)

91.7%

Last month
Proportion of solved tickets that were solved in a single touch (March 2018)

86%

Last month
Received via email - Great to see more tickets now being logged online

“…always a pleasure chatting through and queries or concerns with such a friendly bunch of people”

Zoe (March 2018)

“Very efficient and friendly stuff, enquires dealt with very quickly”

Agnieszka (March 2018)

“Customer service is SO SO Valuable to me – I have reached out a few times during my learning of different aspects of my new role and received a great service – Thank You all”

Diane (March 2018)

“as usual the response was quick efficient and very human, thank you”

Zoe (March 2018)

“Very speedy response, thank you!”

Jenny (March 2018)