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Covid-19 is presenting challenges in every walk of life and none of this is easy. In this light, I want to reassure you that we are here to support you and your organisation with your payment and income management, through the pandemic and out the other side.
Anticipating that you may need more support at this time, we have created a Covid-19 Resources Hub for charities, with useful links and helpful guidance. This includes practical blogs to help you with some of the challenges you may be facing – from advice on how to help your donors keep giving, how to offer payment flexibility and top tips for business continuity.
We’re all in this together and so if there is anything we can help with, please don’t hesitate to ask.
Very best wishes,
Scott
We’re launching new research to help us measure how the coronavirus pandemic has impacted regular giving, what worked for your organisation, how it changed your approach and what guidance would not for profits need, to protect and grow their regular giving fundraising.
As recovery from the Covid crisis begins and people venture back to work, managing the return to the new working environment will demand much thought and careful leadership.
Latest update: Covid-19 impact on regular giving in April
Our most up-to-date figures on Covid-19 impact on regular charity donations during April, including new donor sign-ups remain low, but Direct Debit donation cancellations rate returns to norm.
Tips for reducing the risk of coronavirus-related fraud
With many people now working remotely, there has been a general increase in fraud and cybercrime. Fortunately, there is guidance available to help charities limit the risks.
Don’t miss out on new regular giving support
With everyone’s thoughts on the coronavirus and its impact on life and finances, take a look at our key first steps to ensure you don’t miss out on new regular giving support immediately after sign up
Free webinar: being productive working from home
Working from home as your main way of operating is a far cry from working from home to complete a piece of work. Join the free webinar from Lucidity with 3 simple steps to be happy and productive at home.
Making use of the telephone during Covid-19
Some forms of fundraising such as public event and face-to-face fundraising have had to stop during the coronavirus pandemic, but one channel that could provide greater help at the moment is the telephone.
Covid-19 prompts jump in Direct Debit cancellations
Looking at our data over the last few weeks indicates that charities’ most stable income stream – Direct Debit donations from long-term supporters – has been hit hard by Covid-19.
Offering flexibility to supporters to help reduce attrition
Giving your donors flexible donation options during uncertain times such as this is an important step to take and consider. Read our post today for more.
A welcome first step from the Government
The £750m funding package for charities is a hugely welcome first step in support and immediate assistance to charities providing essential services around the UK, but clearly, more is urgently required.
Keeping donors engaged now and beyond
To reduce the risk of cancellations at this very difficult time, it’s critical to keep donors as engaged as possible with your organisation. Providing them with the best possible supporter experience is key.
Steps to protect your fundraising income
As life under lockdown continues, protecting charities’ fundraising income has never been so important. We’ve put together some tips that can help safeguard your regular giving.
7 tips for your fundraising contingency plan
As the impact of Covid-19 widens, protecting charities’ fundraising income has never been so important. We’ve put together some tips that may help safeguard your regular giving.
Offering flexibility to supporters to help reduce attrition
Giving your donors flexible donation options during uncertain times such as this is an important step to take and consider. Read our post today for more.
Flexible, short term Direct Debit support
With the far reaching impact of Covid-19 on the not-for-profit sector, we are offering a new, flexible Direct Debit collection service for as long as you need. The service also gives you access to our free Control my Payment service, which allows supporters to pause or adjust their giving amounts.
The Institute of Fundraising provides resources and information to support the fundraising community during these challenging times.
If you run a lottery programme, take a look at the Lotteries Council which provides the latest information from the Gambling Commission.
If you’re looking for cost effective, cloud based solutions to allow your staff to work remotely, Access is providing a new CRM that can support you during this time.
Take a look at the latest information and advice from the Government for charities and not for profits.