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Direct Debit Managed Service:
experts in Direct Debit Management


Join the hundreds of charities, not for profits and commercial businesses that use our expert Direct Debit Management service.

Efficient, accurate and trusted Direct Debit solutions

With our years of industry experience; our Direct Debit solutions ensures you receive your payments faster, boosting your income, saving you time and reducing your risk.

Faster payments

We help hundreds of charities and businesses receive their regular payments, donations, lottery payments and subscriptions quicker.

Saving you time

With our Direct Debit Managed Service we set up new payers, make Bacs submissions for you, and ensure payments land in your bank account straight away.

Reducing risk

There’s no additional software, hardware or training costs, however much your business grows - and because we manage the processing from start to finish, there's less risk to your collections.

"I have been delighted with the outstanding account management and regular support Rapidata has given me and the team. Every request for advice and support has been met swiftly and has allowed important business decisions to be made quickly and easily."

Princess Alice Hospice

Direct Debit solutions to boost income

To make sure you receive your regular payments quickly, efficiently and without delay, we continually look to optimise the Direct Debit collection process from initial sign up to funds landing in your bank by:

  • Speeding up the process of Direct Debit collection
  • Processing on any day
  • Immediate bank validation checks
  • Re-presenting unpaid Direct Debits

 

Trusted service to reduce cancellations

We’re always looking to help clients lower attrition rates, and our regular research reports give the latest insight and advice on how you can reduce Direct Debits cancellations. We also actively focus on:

  • Data integrity checks
  • Proactive Bacs error handling
  • Speedy collection of first Direct Debit
  • Monitoring and reporting on cancellation or unpaid reason codes

Direct Debit service continuity

With over 20 years’ experience, we have significantly invested in our infrastructure and technology, giving you total peace of mind that your payments are in safe hands.

  • Secure databases and multiple UK servers
  • Bacs approved bureau with highest inspection rating
  • A Bacs affiliate working with Bacs on changes to the Direct Debit scheme
  • Accredited in ISO27001 Information Security, ISO9001 Quality Management and ISO22301 Business Continuity

 

A Direct Debit service controlled by you

It’s your data and your money, so understanding your payers and keeping them engaged with your brand is a key component in preserving and growing your income stream.

  • Your organisation name appears on the bank statement, so payers know where their money has gone
  • Free access to Connect, our online Direct Debit portal to view and update payer details and activity
  • All funds are deposited straight into your bank account, not via a third party

 

Integrated with your database

Improve your efficiency and streamline your processes by integrating your Direct Debit payments with your CRM:

  • Customised and bespoke reports and exports for easy reconciliation
  • API for a two-way data flow
  • Full database integrations, including Salesforce, Access thankQ CRM and Gateway Ticketing.

 

Flexible Direct Debits with Control my Payment 

Control my Payment is an payer-first online platform and is included as part of your Direct Debit Managed Service. It gives payers control and flexibility over when and how they make their Direct Debit payments online.

To you this means reducing attrition, fostering supporter engagement and easing pressure on in-house teams.

Supporting you all the way

We have a passion for payments and with over 20 years’ experience in Direct Debit processing, it means we can help you make the most from your regular payments.

  • Every client receives a dedicated Customer Success Manager
  • We work with you and your bank on approvals or submission queries
  • Whether moving from in-house processing or from another bureau, we make this transfer as easy as possible.
  • Setting up Advanced Notice Letters, Cancellation emails and other Trigger Communications

 

Benefits of Direct Debit payments

Reliable income

You set the date of the collection so you know when cleared funds will be deposited into your account. These regular payments mean you can forecast and manage cash flow more accurately.

Reduces attrition

Direct Debits are easy and convenient for your payers, reducing the risk of them moving to another organisation or expiring card details.

Greater efficiency

You control the payment dates, amounts and frequency of payments. Any changes are controlled by you so you won’t be held up waiting for your payer to contact their bank.

Cost effective

Direct Debits are cheaper to process than cheques or other payment methods.

Trusted

Direct Debit is the United Kingdom’s preferred method for making regular payments, with almost 9 out of 10 adults having at least 1 Direct Debit commitment.

Flexible

Direct Debit enables you to collect variable amounts on regular or irregular dates.

“One of the major benefits has been the access to a portal where we can check supporter details, this has made the process of administering our lottery much simpler and helped us give a really great experience to our donors.”

St Catherine's Hospice

Talk to us today

Want to talk to one of our team?

Call us now on 01293 601111